Terms and Conditions
These terms describe the general conditions for using kreatiax.com and contracting services with KREATIAX.
Contact email: support@kreatiax.com
Phone: +33 7 45 35 41 61
1. Website use
The website provides information about creative, digital and technology services. Users must use it lawfully, without interfering with its operation, attempting unauthorized access to systems or infringing third-party rights.
Browsing, making an inquiry or requesting a free audit does not, by itself, create a service contract or authorize charges.
2. Proposals and contracting
Services are contracted through an expressly accepted proposal identifying the provider, deliverables, exclusions, price, currency, taxes, schedule and specific conditions.
The proposal and these terms must be available before acceptance and provided in a retainable format. Agreed specific conditions take precedence over these general terms, without affecting mandatory legal rights.
Work begins after acceptance, initial payment and receipt of necessary materials, and once any applicable legal formalities have been fulfilled.
3. Prices and payments
Unless otherwise agreed in writing:
- 50% is payable at the start of the project.
- The remaining 50% is payable after reviewing and approving the work, before publication and delivery of the agreed final files.
The advance payment is applied to the project price; it is not automatically fully earned or non-refundable.
Bank transfers to the accounts specified on the invoice, PayPal and Bitcoin are accepted when expressly agreed. Currency, instructions and any applicable costs will be disclosed before payment. For Bitcoin, the conversion basis and handling of any refunds will also be agreed.
There are no recurring charges or automatic renewals under these terms.
4. Scope and changes
Each project includes one round of changes within the contracted scope, unless the proposal states otherwise. This round consists of a consolidated list of adjustments to the reviewable delivery.
Corrections of errors attributable to KREATIAX or failures to meet the scope do not count toward that round.
New functionality, pages, concepts, languages or changes in objectives will be quoted separately. Additional work will not be performed or charged without prior acceptance of its price and effect on the schedule.
5. Collaboration and timelines
The client must provide accurate information, authorized materials and necessary access through appropriate channels.
Timelines depend on timely delivery of materials and approvals. If essential items are missing, KREATIAX will communicate the impediment and necessary rescheduling.
Client silence does not constitute final approval or authorize additional charges. Delays will not automatically result in forfeiture of advance payments.
6. Review, publication and delivery
The client may review the work before final approval. Material deviations from the scope will be corrected at no charge.
Publication and delivery of final files will take place after approval, the corresponding payment and authorization to publish. The proposal will specify the editable files, code, access and documentation included.
Approval does not eliminate rights concerning defects that were not reasonably detectable during review.
7. Commercial support
30 calendar days of commercial support from the documented final delivery are included to correct defects attributable to the contracted work.
This support does not include new functionality, ongoing maintenance, additional production or problems caused by third-party modifications. An external modification will only exclude the problem it caused, not the entire project.
Channels and hours will be communicated in the proposal. Continuous support is not offered unless expressly agreed.
This commercial period does not reduce applicable statutory guarantees or remedies.
8. Free audit
The free audit includes an initial review of website performance, SEO and visual design, based on available information and access.
Delivery will take place within 24 consecutive hours after receiving all necessary information. If there is no website or social media presence, a business briefing will first be conducted and an appropriate initial assessment defined.
The audit does not include implementation of improvements, penetration testing or legal advice. It requires no purchase, payment or subscription and does not automatically become a paid service.
Requesting it does not, by itself, constitute consent to advertising.
9. Intellectual property
Website content and third-party materials are subject to their respective rights. They may not be reproduced or exploited beyond legally permitted uses without authorization.
For each project, the proposal will determine the rights assigned or licensed to the client and the files included. Payment does not automatically transfer pre-existing tools, third-party resources or rights not agreed upon.
Licenses for fonts, images, software and other components retain their conditions. The client must have authorization for materials they provide.
Publishing client work in the portfolio requires authorization.
10. Cancellations and refunds
Requests may be sent to support@kreatiax.com, without prejudice to other legally available mechanisms.
Unless the law provides otherwise, the settlement will account for payments received, work actually performed and legally chargeable, and previously authorized, legally deductible external expenses.
The valuation will be based on milestones, rates or criteria agreed before contracting, not charges set unilaterally after cancellation.
If no work has started and there are no legally deductible expenses, a full refund will be due. Payments for future work not performed will not be retained.
If KREATIAX is in breach, the appropriate corrections, refunds and other remedies will be provided. Refunds due will be issued within the applicable legal deadline; commercial credit will not be imposed in place of money where the client is entitled to a monetary refund.
Statutory withdrawal, cancellation, revocation or guarantee rights prevail where applicable. Starting a service does not automatically eliminate these rights: required formalities for early performance or any exception must be fulfilled.
11. Results and third-party services
KREATIAX undertakes to perform the agreed deliverables diligently. It does not guarantee specific search engine rankings, sales, profitability or a particular volume of leads, unless expressly and verifiably committed.
The operation of external platforms, algorithms and third-party services may change. This does not exclude KREATIAX's responsibility for its own obligations.
Hosting, domain, license or advertising expenses are included only where specified in the proposal.
12. Confidentiality and privacy
Confidential information will be used to manage the relationship and perform the service, unless otherwise authorized or legally required.
Personal data processing is described in the Privacy Policy. Contracting does not replace advertising consent or any data processing agreements that may be necessary.
Passwords and sensitive data must not be submitted through public forms.
13. Breach and liability
In the event of a breach, the problem will be communicated and, where appropriate, a reasonable opportunity to remedy it will be offered, without preventing urgent legal measures.
Non-payment may lead to suspension of pending work after notice, in accordance with the contract and the law. It does not authorize deletion of client data or appropriation of assets already paid for.
No clause excludes liabilities that cannot legally be limited or requires the client to waive mandatory rights.
14. Complaints and applicable law
Complaints may be addressed to support@kreatiax.com, identifying the project and the reason for the request.
Applicable law and competent courts will be determined in accordance with the relevant rules and valid agreements in each contract. This page does not impose a general waiver of consumer protections or legal complaint procedures.
15. Updates
Terms may be updated for future contracts, indicating the date of the new version.
Changes will not retroactively modify accepted contracts without a valid agreement or legal basis. Continued browsing alone does not authorize new charges or changes to contracted services.
