Privacy Policy
This policy explains how personal information is processed in connection with browsing kreatiax.com, information requests, free audits and the provision of services.
Privacy contact: support@kreatiax.com
Phone: +33 7 45 35 41 61
1. Information we collect
We may receive the information you provide when contacting us, such as your name, email address, phone number, business, website, project requirements and message content.
Browsing may also generate technical information, such as browser characteristics, pages visited, connection data and approximate geographical location. The technologies used determine what information is collected.
Do not include passwords, full financial information or sensitive data in general forms or conversations.
2. How we use information
We process information to:
- Respond to inquiries and audit requests.
- Prepare proposals and manage contracted services.
- Maintain project-related communications.
- Analyze website usage and improve its operation.
- Prevent abuse and meet legal obligations.
- Send commercial communications where permission or another applicable legal authorization exists.
Depending on the purpose and applicable law, processing may be based on pre-contractual steps, performance of a contract, legal obligations, consent or duly assessed legitimate interests.
3. Forms and communications
Audit forms send the information to KREATIAX and request a copy to the email address you provide, confirming that the audit will begin within 24 hours of submission. The website displays the submission result. Other forms may open a draft in your email application; in those cases you must complete the sending process.
WhatsApp support may incorporate artificial intelligence assistance. Avoid sharing sensitive information and verify relevant responses before making decisions. You can request follow-up by writing to the contact email.
4. Analytics, cookies and preferences
We use Google Analytics 4 to understand visitor numbers, their approximate geographical origin and website usage.
The website has a preferences panel that stores your choices in your browser. Information about the technologies used, their purposes and duration should be consulted in the Cookie Policy.
Where applicable law requires prior consent, the relevant technologies must only be used after obtaining it. Browsing alone does not constitute consent. You can review your preferences through the link in the footer.
5. Commercial communications
Requesting information or a free audit does not, by itself, authorize advertising.
You can request to stop receiving commercial communications through the available unsubscribe mechanism or by writing to support@kreatiax.com. This does not prevent messages necessary for a contracted service or an ongoing request.
6. Providers and external services
Website operation and customer support may involve information processing by infrastructure, email, analytics, messaging and payment providers. Services reported as being used include Cloudflare, Google Analytics 4 and WhatsApp/Meta.
External services may operate under their own privacy policies. Information may also be disclosed where there is a legal obligation or a valid request from an authority.
If processing involves international transfers, the mechanisms and safeguards required by applicable law must be applied. Accepting this policy does not constitute blanket authorization for any transfer.
7. Retention
Information will be retained for the time necessary to address the request, provide the service and meet applicable obligations.
Contractual, accounting or claims-related documents may require different retention periods from commercial contacts. When a valid retention purpose or requirement no longer exists, data will be deleted, anonymized or restricted as appropriate.
8. Your rights
Depending on applicable law, you may request access, correction, deletion, portability, restriction of or objection to processing, and withdraw your consent.
You may also have specific rights concerning certain advertising uses, sales or disclosures of personal information.
To exercise your rights, write to support@kreatiax.com. We may request proportionate information to verify your identity. Requests will be handled in accordance with applicable deadlines and requirements.
Withdrawing consent does not affect the lawfulness of prior processing. You can lodge a complaint with the competent authority and use the remedies available in your jurisdiction.
9. Security and minors
No storage or communication system provides absolute security. Do not share credentials or sensitive documents through general contact channels.
Services are intended for a professional audience and are not specifically directed at minors. If you believe a minor has provided information inappropriately, please contact us so that we can assess the processing and take appropriate measures.
10. Updates
This policy may be updated to reflect changes to services, processing practices or applicable obligations. The published version will display its update date.
Changes requiring additional information or renewed consent will be managed in accordance with applicable law.
